Smithfield, NC

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Have you been suffering from the effects of untreated hearing loss? We can help you rediscover the beauty of sound, with high-quality, patient-centered hearing healthcare. Come see us. We'll listen so you can hear.

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Our Mission

We are a family-owned, independent audiology clinic, owned by local Smithfield residents Dr. Kathleen Coates and her husband Jordan. It is our mission to provide comprehensive, high-quality, patient-centered hearing healthcare in our community and surrounding areas.

Meet Dr. Kathleen Coates

Dr. Kathleen Coates was first introduced to the field of audiology when she was diagnosed with left-sided hearing loss and tinnitus of an unknown cause. She started researching hearing loss and tinnitus and was drawn to the field. Dr. Coates takes the time to get to know each patient and his or her unique history and story. She builds trust by educating patients through the whole process and treats everyone like family and friends. She is motivated and passionate about providing exceptional care for her community.

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Coates Community News

Covid-19 Update

We are essential and open.

Services: Accepting new patients, comprehensive in-clinic testing, telehealth visits, phone consults, remote hearing aid fittings and programming, curbside hearing aid repairs, video tutorials

Precautions: Strictly following CDC guidelines, only seeing patients one at a time, fully cleaning between every patient, staff utilizing appropriate PPE at all times

And if you’re interested in consulting a professional, you can schedule an appointment online!

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Patient-Centered Hearing Healthcare

Dr. Coates has the experience and knowledge to properly diagnose and treat patients with a wide range of hearing issues, including hearing loss, tinnitus (ringing in the ears) and balance issues. Our clinic was carefully designed to provide a comfortable environment for our patients. We are equipped with the latest in audiology technology so that our patients can have access to the highest level of care available today.

Evaluations & Testing

Following a comprehensive hearing evaluation and patient education portion of the appointment, Dr. Coates will make her treatment recommendation based on your test results as well as an in-depth communication needs assessment. Every patient has a unique history and listening needs, so it is our goal to get to know you well and understand your specific goals with hearing aids.


One hearing aid does not fit all, which is why we are an independent provider. We offer an extensive selection of the latest hearing technology. We also offer payment plans and will work with you to make sure that if you need hearing aids, you are able to get them.

Hear What OUr Patients THink

Watch our clinic introduction video to learn more about Dr. Coates and what her patients are saying about the clinic.

Don’t Wait Any Longer

Contact Us Today!

Coates Hearing Clinic, PA | Smithfield Office
1652 E Booker Dairy Rd
Smithfield NC 27577
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