Meet Our Team
Dr. Kathleen Coates
Au.D., CCC-A, F-AAA Audiologist/Owner
Dr. Molly McCormick
Au.D., CCC-A, F-AAA, Audiologist
Dr. McCormick, originally from Ohio, completed her undergraduate studies with a Bachelor’s degree in Speech and Language Pathology at the University of Toledo in Toledo, OH. She went on complete her Master’s of Audiology and Doctor of Audiology degree from the University of Tennessee Health Science Center in Knoxville, TN. She then completed her clinical training at a private practice in New Mexico.
Dr. McCormick’s areas of clinical interest include adult diagnostics, amplification, tinnitus, and balance disorders. She is committed to providing the best possible hearing healthcare to all her patients. Outside of the office, Dr. McCormick enjoys spending time with her husband and their two shih-tzu’s, hiking, traveling, and spending time in the great outdoors!
Dr. Marissa Land
Au.D., CCC-A, F-AAA Audiologist
Dr. Land received her doctoral degree at University of South Alabama in 2014 and completed her externship at Cleveland Clinic Florida. She is originally from Tampa, FL and obtained her Bachelor’s degree with an emphasis on Hearing and Speech Sciences at the University of South Florida. She began her career helping to build a busy audiology practice in an ENT office in sunny Jupiter, FL and has worked with a variety of patients with hearing and balance disorders.
Dr. Nicole Oldrati
Au.D., CCC-A, F-AAA Audiologist
Dr. Oldrati is originally from Garnet Valley, Pennsylvania, but moved south to Virginia to pursue her bachelor’s degree in Communication Sciences and Disorders at James Madison University. She went on to complete four years of graduate school at East Carolina University and obtained her Doctorate in Audiology.
Dr. Oldrati’s areas of clinical interest include adult diagnostics, amplification, aural rehabilitation, and balance disorders. When she is not in the office, Dr. Oldrati enjoys traveling, hiking with her husband and their labrador retriever, and spending time with family and friends!
Katie Gutshall
MS, 4th Year Audiology Extern
Katie is our 4th year extern. 4th year externs have completed all of the classroom requirements to become a doctor of audiology and spend their last year of school in a clinical placement.
Katie is from Rocky Mount, NC and is a student at the University of Tennessee. Her interest in audiology comes from her own ear-related medical issues as a child. These challenges inspired her to learn more about how the ear works and how hearing and balance affect our everyday lives.
She says “My favorite part about patient care is collaborating with patients to achieve their goals. I enjoy working with patients to better understand their unique needs and developing a plan tailored to address their personalized goals. Each patient’s journey is different, and being a part of that process, helping them navigate and overcome obstacles, is very rewarding.”
In her free time she enjoys traveling, listening to music and being outdoors. Katie is happy to be at a clinical placement close to home so she can spend time with family and friends.
Jordan Coates
Owner
Cathy Livengood
Physician & Community Outreach Coordinator
Hearing Aid Technician/Insurance and Billing
Office Manager/ Audiology Assistant
Cathy received her Associates in Applied Science Degree in May 2006 with a major in Business Administration at Guilford Technical Community College. She then went on to receive her certificate of Medical Office Administration Specialist from Johnston Community College in 2019. Cathy is a great resource for patient questions, from Bluetooth technology to insurance verification for hearing aid benefits. She truly does it all and is a great asset to Coates Hearing Clinic.
In her free time, Cathy enjoys hanging out with her family and bowling. She is also a social coordinator for her neighborhood.
Carol Green
Administrative Assistant/Patient Relations
Carol retired from being a data entry clerk for 40 years for a company in Raleigh. Her favorite part of her position here is being able to talk and visit with patients when they come in and spend time with her fellow co-workers. Carol has known the Coates family for almost 40 years. She knows so many people that come in since has lived in Johnston County her whole life.
Carol spends her free time with her grandchildren and cooks Sunday lunch mostly every week for her family.
Jenny Toensing
Lab Manager/Community Outreach Coordinator
I am originally from Florida. I am a mom to 3 kids, 11 chickens and 2 goats. Interests outside of work include spending time with my family, my farm, and I have a wonderful husband who I met in 2013. We decided to move to NC a year ago to pursue a new opportunity in the field of audiology. I feel very passionate about developing amazing relationships and improving patients’ quality of life through communication. My particular audiology interest is community outreach and educating senior citizens on the importance of hearing health.
Dusty Ferrell
Patient Care Manager
Dusty comes to us with over 15 years of customer care experience gained while working at a Triangle area pediatric office. She loves helping people and prides herself in providing excellent customer service.
She has strong roots in the Johnston County area as her family is originally from the area. While growing up she experienced a diversity of experiences as she lived in multiple locations along the east coast from Rhode Island down to Florida. Dusty has a special place in her heart for our veterans. Her father retired from a career in the United States Navy. She currently resides in Selma with her husband, daughter and dog Pumpkin.
She loves spending time with her family and attends church at Selma Baptist.
Glenda Parks
Patient Care Coordinator
Glenda came to Coates Hearing Clinic after retiring from the Wayne County school system. For nearly 30 years, Glenda worked with children from Kindergarten through second grade.
She worked in the exceptional children’s program, creating individualized educational plans and working with parents to make sure that the children received the best education possible. She graduated from Barton College with a Bachelor’s degree in elementary education and education of the hearing impaired.
She’s had experience doing hearing screenings and working with children with hearing loss. Glenda is very organized and loves to interact with our awesome patients, as she’s one of the first faces that you’ll see when you walk in the door at our Smithfield office!
Glenda lives in Pikeville with her husband and dog, Murphy. Her two sons work for the NC Forest Service as Assistant County Rangers in Harnett and Beaufort Counties. She likes to read, craft, and spend time with her family.
Clair Williams
Patient Care Coordinator
Clair grew up in Four Oaks and she loves this area of NC. She has always had a passion for music and helping people, so she is excited to be a part of the Coates Hearing Clinic Team! She taught chorus and band for three years after earning her degree at Appalachian State University. In her free time, she participates in the Johnston County Chorus, enjoys reading and catching up on movies & TV.
Ann Brown
Patient Care Coordinator
Ann Brown comes to Coates Hearing Clinic after a 20+ year teaching career. She will be working as an audiology assistant at our Goldsboro location. An NC State graduate, she taught middle and high school students social studies, world history, US history, civics and economics. She lives in Pikeville with her husband, Anthony. Her son, Reese, is a student at Appalachian State in Boone, NC. Ann is also an active member of her church. Ann’s kind heart is evident in her interactions with patients. She works hard to make sure that they are heard and that their issues are taken care of in a kind and compassionate manner.
Fun fact: both Ann and her husband Anthony were Jordan’s teachers in middle school! She has graciously agreed not to reveal any insights into what kind of student Jordan was…
Ella Rini
Lab Manager
Ella Rini grew up in Hampstead, NC and recently earned her bachelor’s degree in Communication Sciences and Disorders at Appalachian State University. Outside of work, she loves to go on breathtaking hikes in the mountains or relax on the beach with a book in her hand. When she’s not outside looking for adventure, she loves to stay in and try new recipes or catch up on her crochet, paint, and sewing projects. She has a strong passion for helping people, specifically in the hearing loss community, as she strongly believes in the importance of communication. The inability to hear can lead to frustration or social isolation, so being able to give back any degree of hearing can greatly impact quality of life. Meeting new people and sharing stories and interests is Ella’s favorite part about seeing patients. She loves being able to listen to patients in order to give them the best experience possible.
