Coates Hearing Clinic, P.A.

Meet Our Team

coates hearing clinic staff photo
kathleen coates, clinical audiologist and owner of coates hearing clinic

Dr. Kathleen Coates

Au.D., CCC-A, F-AAA Clinical Audiologist/Owner

Dr. Kathleen Coates was first introduced to audiology when she noticed a ringing in her left ear. After many tests and an MRI scan, they found left-sided hearing loss of an unknown cause. Consequently, she started researching hearing loss and tinnitus and was drawn to the science, technology, and research involved within this field of study and the creative, patient-centered, and counseling approach to hearing loss treatment.
dr. Tessa Merrill an audiologist at Coates Hearing in smithfield, NC

Dr. Tessa Merrill

Au.D., CCC-A, F-AAA Clinical Audiologist

Dr. Tessa Merrill received her Bachelor of Science Degree in Speech-Language Pathology and Audiology in 2012 from Towson University in Towson, Maryland. In 2016, she received her Doctor of Audiology degree from Towson University. Prior to completing her Doctor of Audiology degree, Dr. Merrill completed her year-long externship at ENTAA Care Audiology in Glen Burnie, Maryland.
Jordan Coates, Coates Hearing clinic co-owner

Jordan Coates


Jordan was born and raised in Smithfield, NC. After graduating high school in 2003, he left for Chapel Hill to go to college at UNC (Go Heels!) where he received his bachelor’s degree in communications. Jordan completed his MBA with Strayer University in 2021.  He worked for 9 years with the Deacon Jones Automotive family before shifting to the clinic full time. 
Jordan is married to Dr. Coates and they live a few miles outside of town on Highway 210 in a house that his grandfather built himself on land that has been owned by his family for generations. It has always been a dream of his to open a service-based business in his hometown. Dr. Coates and Jordan both agreed that there was an unmet need for audiological care in their town, so they opened Coates Hearing Clinic in 2018 to meet that need.

Cathy Livengood, Coates Hearing clinic Staff member

Cathy Livengood

Physician & Community Outreach Coordinator
Hearing Aid Technician/Insurance and Billing

Office Manager/ Audiology Assistant

Cathy received her Associates in Applied Science Degree in May 2006 with a major in Business Administration at Guilford Technical Community College. She then went on to receive her certificate of Medical Office Administration Specialist from Johnston Community College in 2019. Cathy is a great resource for patient questions, from Bluetooth technology to insurance verification for hearing aid benefits. She truly does it all and is a great asset to Coates Hearing Clinic.

In her free time, Cathy enjoys hanging out with her family and bowling. She is also a social coordinator for her neighborhood.

Carol Green, Coates Hearing clinic Staff member

Carol Green

Administrative Assistant/Patient Relations

Carol retired from being a data entry clerk for 40 years for a company in Raleigh. Her favorite part of her position here is being able to talk and visit with patients when they come in and spend time with her fellow co-workers.  Carol has known the Coates family for almost 40 years. She knows so many people that come in since has lived in Johnston County her whole life. 

Carol spends her free time with her grandchildren and cooks Sunday lunch mostly every week for her family.

Kelsey Coates, Coates Hearing clinic Staff member

Kelsey Coates

Patient Care Coordinator

Kelsey is the voice you will most likely hear when you call the clinic. She assists with scheduling and answering questions. Kelsey is from California but has enjoyed making North Carolina her home. She was a teacher’s assistant previously in a Clayton elementary school. She loved working with children but wanted to work in the healthcare field.

Kelsey enjoys getting to know new patients then seeing them leave here hearing much better. We truly are a family business, as Kelsey is Dr. Coates’ sister-in-law.

Kelsey spends her free time with her family and walking her two dogs. She just moved into a new home.

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