Coates Hearing Clinic, P.A.

Meet Our Team

kathleen coates, clinical audiologist and owner of coates hearing clinic

Dr. Kathleen Coates

Au.D., CCC-A, F-AAA Clinical Audiologist/Owner

Dr. Kathleen Coates was first introduced to audiology when she noticed a ringing in her left ear. After many tests and an MRI scan, they found left-sided hearing loss of an unknown cause. Consequently, she started researching hearing loss and tinnitus and was drawn to the science, technology, and research involved within this field of study and the creative, patient-centered, and counseling approach to hearing loss treatment.

Molly McCormick


Dr. McCormick, originally from Ohio, completed her undergraduate studies with a Bachelor’s degree in Speech and Language Pathology at the University of Toledo in Toledo, OH. She went on complete her Master’s of Audiology and Doctor of Audiology degree from the University of Tennessee Health Science Center in Knoxville, TN. She then completed her clinical training at a private practice in New Mexico.

Dr. McCormick’s areas of clinical interest include adult diagnostics, amplification, tinnitus, and balance disorders. She is committed to providing the best possible hearing healthcare to all her patients. Outside of the office, Dr. McCormick enjoys spending time with her husband and their two shih-tzu’s, hiking, traveling, and spending time in the great outdoors!

Dr. Marissa Land


Dr. Land received her doctoral degree at University of South Alabama in 2014 and completed her externship at Cleveland Clinic Florida. She is originally from Tampa, FL and obtained her Bachelor’s degree with an emphasis on Hearing and Speech Sciences at the University of South Florida. She began her career helping to build a busy audiology practice in an ENT office in sunny Jupiter, FL and has worked with a variety of patients with hearing and balance disorders. 

Jordan Coates, Coates Hearing clinic co-owner

Jordan Coates


Jordan was born and raised in Smithfield, NC. After graduating high school in 2003, he left for Chapel Hill to go to college at UNC (Go Heels!) where he received his bachelor’s degree in communications. Jordan completed his MBA with Strayer University in 2021.  He worked for 9 years with the Deacon Jones Automotive family before shifting to the clinic full time. 
Jordan is married to Dr. Coates and they live a few miles outside of town on Highway 210 in a house that his grandfather built himself on land that has been owned by his family for generations. It has always been a dream of his to open a service-based business in his hometown. Dr. Coates and Jordan both agreed that there was an unmet need for audiological care in their town, so they opened Coates Hearing Clinic in 2018 to meet that need.

Cathy Livengood, Coates Hearing clinic Staff member

Cathy Livengood

Physician & Community Outreach Coordinator
Hearing Aid Technician/Insurance and Billing

Office Manager/ Audiology Assistant

Cathy received her Associates in Applied Science Degree in May 2006 with a major in Business Administration at Guilford Technical Community College. She then went on to receive her certificate of Medical Office Administration Specialist from Johnston Community College in 2019. Cathy is a great resource for patient questions, from Bluetooth technology to insurance verification for hearing aid benefits. She truly does it all and is a great asset to Coates Hearing Clinic.

In her free time, Cathy enjoys hanging out with her family and bowling. She is also a social coordinator for her neighborhood.

Carol Green, Coates Hearing clinic Staff member

Carol Green

Administrative Assistant/Patient Relations

Carol retired from being a data entry clerk for 40 years for a company in Raleigh. Her favorite part of her position here is being able to talk and visit with patients when they come in and spend time with her fellow co-workers.  Carol has known the Coates family for almost 40 years. She knows so many people that come in since has lived in Johnston County her whole life. 

Carol spends her free time with her grandchildren and cooks Sunday lunch mostly every week for her family.

Kelsey Coates, Coates Hearing clinic Staff member

Kelsey Coates

Patient Care Coordinator

Kelsey is the voice you will most likely hear when you call the clinic. She assists with scheduling and answering questions. Kelsey is from California but has enjoyed making North Carolina her home. She was a teacher’s assistant previously in a Clayton elementary school. She loved working with children but wanted to work in the healthcare field.

Kelsey enjoys getting to know new patients then seeing them leave here hearing much better. We truly are a family business, as Kelsey is Dr. Coates’ sister-in-law.

Kelsey spends her free time with her family and walking her two dogs. She just moved into a new home.

Jenny Toensing

Lab Manager/Community Outreach Coordinator

I am originally from Florida. I am a mom to 3 kids, 11 chickens and 2 goats. Interests outside of work include spending time with my family, my farm, and I have a wonderful husband who I met in 2013. We decided to move to NC a year ago to pursue a new opportunity in the field of audiology. I feel very passionate about developing amazing relationships and improving patients’ quality of life through communication. My particular audiology interest is community outreach and educating senior citizens on the importance of hearing health. 

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