Meet Our Team
Dr. Kathleen Coates
Au.D., CCC-A, F-AAA Clinical Audiologist/Owner
Molly McCormick
Audiologist
Dr. McCormick, originally from Ohio, completed her undergraduate studies with a Bachelor’s degree in Speech and Language Pathology at the University of Toledo in Toledo, OH. She went on complete her Master’s of Audiology and Doctor of Audiology degree from the University of Tennessee Health Science Center in Knoxville, TN. She then completed her clinical training at a private practice in New Mexico.
Dr. McCormick’s areas of clinical interest include adult diagnostics, amplification, tinnitus, and balance disorders. She is committed to providing the best possible hearing healthcare to all her patients. Outside of the office, Dr. McCormick enjoys spending time with her husband and their two shih-tzu’s, hiking, traveling, and spending time in the great outdoors!
Dr. Marissa Land
Audiologist
Dr. Land received her doctoral degree at University of South Alabama in 2014 and completed her externship at Cleveland Clinic Florida. She is originally from Tampa, FL and obtained her Bachelor’s degree with an emphasis on Hearing and Speech Sciences at the University of South Florida. She began her career helping to build a busy audiology practice in an ENT office in sunny Jupiter, FL and has worked with a variety of patients with hearing and balance disorders.
Jordan Coates
Owner
Cathy Livengood
Physician & Community Outreach Coordinator
Hearing Aid Technician/Insurance and Billing
Office Manager/ Audiology Assistant
Cathy received her Associates in Applied Science Degree in May 2006 with a major in Business Administration at Guilford Technical Community College. She then went on to receive her certificate of Medical Office Administration Specialist from Johnston Community College in 2019. Cathy is a great resource for patient questions, from Bluetooth technology to insurance verification for hearing aid benefits. She truly does it all and is a great asset to Coates Hearing Clinic.
In her free time, Cathy enjoys hanging out with her family and bowling. She is also a social coordinator for her neighborhood.
Carol Green
Administrative Assistant/Patient Relations
Carol retired from being a data entry clerk for 40 years for a company in Raleigh. Her favorite part of her position here is being able to talk and visit with patients when they come in and spend time with her fellow co-workers. Carol has known the Coates family for almost 40 years. She knows so many people that come in since has lived in Johnston County her whole life.
Carol spends her free time with her grandchildren and cooks Sunday lunch mostly every week for her family.
Kelsey Coates
Patient Care Coordinator
Kelsey is the voice you will most likely hear when you call the clinic. She assists with scheduling and answering questions. Kelsey is from California but has enjoyed making North Carolina her home. She was a teacher’s assistant previously in a Clayton elementary school. She loved working with children but wanted to work in the healthcare field.
Kelsey enjoys getting to know new patients then seeing them leave here hearing much better. We truly are a family business, as Kelsey is Dr. Coates’ sister-in-law.
Kelsey spends her free time with her family and walking her two dogs. She just moved into a new home.
Jenny Toensing
Lab Manager/Community Outreach Coordinator
I am originally from Florida. I am a mom to 3 kids, 11 chickens and 2 goats. Interests outside of work include spending time with my family, my farm, and I have a wonderful husband who I met in 2013. We decided to move to NC a year ago to pursue a new opportunity in the field of audiology. I feel very passionate about developing amazing relationships and improving patients’ quality of life through communication. My particular audiology interest is community outreach and educating senior citizens on the importance of hearing health.
Kim Tew
Patient Care Coordinator
Kim has had a long and accomplished career in healthcare. She worked as an ER nurse at Betsy Johnson Regional Hospital and as an RN at the Carlton Powell Hospice House. She comes to us from Central Carolina Community College, where she taught for 20 years in their nursing and nurse aid program. In 2008, she won the award for Employee of the Year from Central Carolina Community College! She has also volunteered with multiple non-profit and civic organizations in her community.
Kim is a patient favorite because they can tell that she truly loves people! She lives with her husband in Dunn and has two grown daughters.
Dusty Ferrell
Patient Care Manager
Dusty comes to us with over 15 years of customer care experience gained while working at a Triangle area pediatric office. She loves helping people and prides herself in providing excellent customer service.
She has strong roots in the Johnston County area as her family is originally from the area. While growing up she experienced a diversity of experiences as she lived in multiple locations along the east coast from Rhode Island down to Florida. Dusty has a special place in her heart for our veterans. Her father retired from a career in the United States Navy. She currently resides in Selma with her husband, daughter and dog Pumpkin.
She loves spending time with her family and attends church at Selma Baptist.
