Hearing Aid Services
Coates Hearing Clinic provides the following Hearing Aid Services for their patients. Please call us at (919) 300-5438 if you have any questions about our services or if you would like to make an appointment. For your convenience, you may also schedule an appointment online, and identify which specific service you need.
When you meet with one of our audiologists, they will conduct specific testing to determine whether or not you would benefit from a hearing aid. If you would, they will review all hearing aid options available with you, and help you select a device that best meets your specific hearing and listening needs.
Hearing Aid Support and Adjustments
Please contact our office to schedule a follow-up appointment if you ever have issues with the operation of your hearing aids or need adjustments.
Hearing Aid Cleanings
If you are unable to clean your hearing aids yourself, please schedule an appointment to bring them in for a professional cleaning. Hearing aids need to be cleaned on a regular basis because of earwax and debris buildup within the hearing aid(s) over time.
Check out this guide on Cleaning and Care of your hearing aids from Phonak.
Hearing Aid Repairs
At Coates Hearing Clinic, we can fix most hearing aids made by most manufacturers, including but not limited to Oticon, Phonak, Signia, Widex, Starkey, ReSound, and Unitron. Our services cover basic repairs, including earwax and debris removal within the hearing aids. Excess earwax and debris can cause damage to internal parts. With proper cleaning and care, these basic repairs can be avoided.
Hearing aids have small working parts, so hearing aid repairs are common. You may try to turn the hearing aid on in the morning and find that there is no sound, or the battery door may come unhinged. These things do happen, even when the hearing aids are properly cared for.
For hearing aids that are more than several years old, they sometimes need special attention, as the miniature electronic parts wear out over time. To ensure your hearing aids are always working properly and efficiently for you, you should get them serviced every few years.
If you have older hearing aids that are out-of-warranty, we will assess whether or not they are worth your investment to have them repaired.
If we are unable to fix your hearing aids in-house, we will need to send them out to the hearing aid manufacturer for repair. They have skilled technicians to address more complex repairs that cover exposure to water, physical damage from being dropped or stepped on, or exposure to high levels of humidity or prolonged exposure to extreme temperatures.
If you are a current patient and have hearing aids that were not fitted in our office, we would be happy to try to repair your hearing aids. We are able to service most major manufacturers of hearing aids and can tell you in the office if yours is a brand we service. Hearing aids come with a warranty when purchased new. If your warranty has expired, it is still possible to repair most hearing aids with a small fee. Depending on the hearing aid manufacturer, this repair may come with a new year-long warranty. Your hearing specialist will provide you with details when you bring your hearing aid to the office.
Hearing Aid Warranties
For most new hearing aids the warranty coverage for repairs is for 3 years, but some are for 2 years. The actual time period usually depends on the manufacturer. If you ever have questions about your warranty, please don’t hesitate to contact us.
Hearing Aid Batteries
Hearing aid batteries are included (a 6 month supply) with all hearing aid purchases.