Coates Hearing Clinic, P.A.

Telehealth Services for Hearing Healthcare

telehealth audiological evaluation between a patient and Dr. Kathleen Coates

Whether you are unable to leave your home or simply cannot reach our physical office, our practice is offering telehealth services for hearing loss and hearing aids. You may already be familiar with telehealth as primary care physicians have been utilizing this form of medicine for more than a decade, but hearing health professionals are now offering this convenience as well.

Similar to the telehealth offered by physicians, this service enables our hearing health professionals to assist you with problems you may have involving hearing loss, hearing aid care, maintenance, and adjustments, through a device that connects to the internet, such as a computer, tablet, or mobile device.

How It Works

Coates Hearing Clinic uses CounselEar Telehealth to connect quickly with patients that have issues that can be addressed without an in-office visit or those in remote locations.

CounselEar Telehealth doesn’t require any special software for your telehealth visit. You can access CounselEar via any internet-enabled device (e.g., smartphone, tablet, computer). Coates Hearing Clinic staff will provide you with the link to CounselEar Telehealth via your email address at the time you schedule your appointment.

Hearing Care Services Offered Through Telehealth

Before your telehealth appointment, you will log onto the telehealth platform, where you will be connected with your specialist. The scope of telehealth services for hearing healthcare is still growing, but we can currently provide assistance on the following:

Hearing Loss Assessment And Identification

Online hearing testing has evolved over the years to become much more intuitive than the surveys of the past. With the help of a hearing care professional, you can be guided through a series of evaluations that can indicate the presence of a problem with your auditory system. While the accuracy of results can vary based on your specific system, the testing process has been refined to provide important details to your hearing specialist to help them determine how to best treat you.

Hearing Aid Selection

If you could benefit from the use of hearing aids, our specialists will take time to educate you on the different types available to you. This means talking about how they fit in or behind the ear, as well as the proper care.

Hearing Aid Fine-Tuning

If you already have hearing aids, we can use remote programming to view your current settings and make adjustments based on your past hearing test results. With this technology, we are able to help adjust volume controls, noise reduction, directional microphones, and tone control.

Hearing Aid Maintenance

If you’re unsure how to take care of your hearing aids, we can help walk you through this process. From what tools you should be using to how frequently, we’re happy to ensure you are properly cleaning and maintaining your hearing device.

Schedule a Telehealth Visit Today

Telehealth is opening a number of doors in our industry to provide the best care possible to our patients. Whether you have limited mobility or simply can’t make it to our office, learn more about how we can still serve your hearing healthcare needs, conveniently and quickly.

Call Coates Hearing Clinic today at (919) 300-5438 to schedule your telehealth appointment. You may also schedule an appointment online.

Telehealth FAQs

To set up a telehealth appointment, please call us at (919) 300-5438 or schedule an appointment online.

At the time you schedule your appointment, Coates Hearing Clinic staff will send you a link to CounselEar Telehealth via your email address. You can access CounselEar via any internet-based device (e.g., smartphone, tablet, computer).
On the day of your appointment, you will log onto CounselEar Telehealth via your internet-enabled device (e.g., smartphone, tablet, computer). Once logged in, you will be prompted to check-in for your appointment.
If you are having technical difficulties logging in, please call our office at (919) 300-5438 so that we may assist you.
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