Smithfield, NC
919-300-5438

Hearing Aid Services

Evaluation For Hearing Aids

There are several steps that are part of a hearing aid evaluation. If you suspect that you might need a hearing aid, you will first need to have a hearing evaluation. At the time of the hearing evaluation, a case history will be taken to determine how much your hearing problem impacts your day-to-day life as well as the lives of your family. You may also have to provide some basic questions about your general health history.

HA Evaluation for HA

Hearing Test Results

The results from your hearing test will provide the hearing care professional information on what sounds you may be missing or hearing. The results of this testing will also allow Dr. Coates to make the best treatment recommendations, which might be hearing aids.

Hearing Aid Recommendation

If your hearing test reveals a permanent hearing loss, hearing aids may be recommended. Dr. Coates will explain what sounds you have difficulty hearing, and what hearing aids can do to help. At this appointment that you will get to see and touch different styles of hearing aids.  Dr. Coates will help you choose the best hearing aid style, features and level of sophistication based on your degree of hearing loss, lifestyle, and financial circumstances.  You’re also welcome to take home a set of hearing aids (programmed for your specific type/severity of hearing loss) to witness their benefits first hand.

Hearing Aid Dispensing And Fitting

Once you have selected your hearing aids after an evaluation, Dr. Coates will program them, based on her prescription, to meet your hearing needs. She will explain how to use the devices, how to put them in the ear and how to remove them, how to change or charge batteries and how to care for and clean the devices. It is a good idea to bring a family member or close friend to the hearing aid fitting so they can help remember all the information that is given and be a support to you. Don’t be afraid to ask for written instructions, which can help you better retain the information.

HA Fitting

Understanding Your Hearing Aids

When you put the hearing aids in for the first time, you may have different emotions about the sounds you hear. This is normal and to be expected. The goal of the hearing aid is to make everyday sounds audible and comfortable, but the sound you hear should be clear and pleasant. Small changes can be made to the hearing aids at your first fitting if there are things that you feel should be adjusted right away. Dr. Coates will do additional testing to make sure that the hearing aids are giving you enough sound where you need it. 

Fitting Your Hearing Aids

You may be also be given a short survey or list of questions to answer. Be honest about what you hear so that the hearing professional can work with you to create the best listening experience with your new hearing aids. Your hearing aid fitting is only a starting place; other changes to customize the hearing to your liking may need to take place over a few appointments.

Adjusting To Hearing Aids

Attitude is one important key to success with hearing aids. Hearing aid studies have shown that people who have a positive attitude do better with hearing aids. If you, as well as your spouse or family, approach your hearing aid fitting with a positive outlook you will have a much better listening experience more quickly. Keep in mind that it may take some time to get used to the sounds you were missing, and by working closely with your hearing professional; you will get the most out of your new hearing aids.

Hearing Aid Repair And Maintenance

Hearing aids are comprised of tiny electrical components that may experience wear and tear over time. But don’t worry!  Our hearing aid lab is equipped with all of the equipment necessary to diagnose and fix most issues that come up.  Whether it’s simply due to aging or the units have been exposed to moisture, excessive wax, debris or physical damage, Dr. Coates can help (even if you didn’t purchase your hearing aids from our clinic!).

HA Repair and Maint

Common Hearing Aid Issues

You may try to turn the hearing aid on in the morning and find that there is no sound or you may find that the battery door has come unhinged. These things do happen, even when the hearing aids are properly cared for. If you should experience an issue that requires a repair, give us a call. Our clinic is equipped and trained to evaluate and diagnose broken hearing aids. Some minor hearing aid repairs can be done in the office setting in a short period of time; others may need to be sent to the manufacturer for repair. Dr. Coates will help determine what kind of a repair is necessary if you feel your hearing aid is not working properly. She will also work as a liaison between you and the manufacturer should it require being sent away, to ensure you are up-to-date and know when you’ll be getting your devices back.

Hearing Aid Repairs

If you are a current patient and have hearing aids that were not fit in our office, we are happy to try to repair your hearing aids. We are able to service most major manufacturers of hearing aids and can advise you as to whether yours is a brand we service. Hearing aids come with a warranty when purchased new. If your warranty has expired, it is still possible to repair most hearing aids for a small fee depending on the extent of the repair and the age of the hearing aid. Depending on the hearing aid manufacturer, this repair itself may come with a new year-long warranty. In the event your hearing aid is severely damaged and unable to be repaired, we will work with you to determine what devices would be best for your current needs. 

Hearing Aid Maintenance

One easy way to keep your hearing aids in good working order is by properly caring for and maintaining the devices. This means cleaning them daily with a dry cloth, removing batteries at night to allow any moisture to evaporate and examining them periodically for any scratches, cracks or damages. Remember to give us a call if you discover any kind of malfunction or damage to your device.