About Us

Who We Are

Coates Hearing Clinic is owned by Dr. Kathleen “Kate” Coates and her husband Jordan, who live in Smithfield. They believe that the residents of Smithfield and Johnston County should have local access to world-class hearing care. This goal of world-class care is achieved through Dr. Coates’s knowledge and experience combined with state-of-the-art diagnostic and treatment equipment. You shouldn’t have to go to Raleigh or Charlotte for exceptional care… now you don’t have to.

Our clinic is not the only place in area to go for hearing care.  From big box stores to hearing aid dispensers to ENT offices, patients in our community have many options.  But we believe that we’ve created something that doesn’t exist in our community: a clinic that puts that patient’s medical needs at the heart of everything that we do.

Our two-part vision is described in our mission statement: “To provide world-class hearing care and outrageous customer service to the patients in our community and beyond.”  Come in and let us show you how we can help you get better.

Meet Dr. Kathleen Coates

What We Believe

Deciding to open our own clinic was based on our desire to make an impact to our community.  Coates Hearing Clinic is not the only place in Smithfield and Johnston County that helps patients with hearing loss and other hearing/ear issues.  We are, however, the only family run hearing clinic that has committed to a patient-first attitude as a part of its founding principles.

We believe that hearing loss is one of the most misunderstood and under-treated medical issues in our world today.  Hearing loss has research-backed links to many significant medical issues, such as depression and dementia.  We believe that if we can get involved early, we can help our patients prevent these life-changing and life-threatening medical conditions.  Check out our research page for more information on the links between hearing loss and other diseases.

Give us a call to set up an appointment and let our family take care of you and yours.

How We Can Help

The first step to getting better is setting up an appointment.  We’ve made that part easy!  You can schedule your appointment on our website or just give us a call.

The key to our formula for success is Dr. Coates’s knowledge and experience.  Check out her biography on the homepage.  While there are a few places in our community that provide hearing tests and fit hearing aids, our clinic is the only one that is operated by a Doctor of Audiology.  If you go to a big box store that sells hearing aids or one of the hearing aid sales offices in our area, you’ll be treated by a competent professional who is an expert is selling hearing devices.  However, you probably won’t be treated by a Doctor of Audiology who has experience in other treatment options.

A Doctor of Audiology has at least 8 years of school, including a year residency program, that exposes them to the full range of ear and hearing issues.  Your condition might require hearing aids as treatment… but it might not.  Dr. Coates has many more treatment options than just hearing aids, so if you won’t benefit from them, she won’t suggest that you make that investment.

Contact Us

What to Expect

From the moment you walk in the door, we focus on you. There's no one like you. We take a patient-centered approach to hearing healthcare.  We highly encourage all patients to bring a “second set of ears,” to your appointments, such as a spouse, significant other, family member or friend.  We want to make sure there is a familiar voice if we demo certain treatment options and research has shown improved quality of life and overall satisfaction when significant others receive support and education regarding hearing loss and communication strategies (Kramer, Allessie, Dondorp, Zekveld, & Kapteyn, 2005).

Our process starts with a detailed questionnaire and case history discussion with the doctor. Based on your specific concerns and medical history, Dr. Coates will determine which diagnostics tests to evaluate the issue thoroughly. Coates Hearing Clinic is equipped with the latest in testing technologies.

After all of the testing, have you ever left an appointment and felt as if nothing was explained?  Our focus is on patient education.  We will ensure that you know the cause as well as the type and degree of your hearing loss which will help better understand your specific treatment plan.

We are here for you. We treat you like family.