Smithfield, NC

About Us

We have designed our clinic to provide the highest level of care in the community.  It is a comfortable and welcoming space, equipped with state-of-the-art testing and treatment equipment. 

As a new patient, we schedule your first visit for 45-90 minutes, depending on your history and current symptoms.  This allows sufficient time for the comprehensive testing followed by patient education of the results and treatment consultation. The key to our formula for success is Dr. Coates’ knowledge and experience.  

There are other chain places that fit hearing aids specifically.  However, a Doctor of Audiology has 8 years of college and graduate schooling, including one year residency/externship program. Your condition might require hearing aids as treatment… but it might not.  Dr. Coates has many more treatment options than just hearing aids, so if you won’t benefit from them, she won’t suggest that you make that investment.

Family Owned

Coates Hearing Clinic, P.A. is a family-owned, independent audiology clinic, owned by local Smithfield residents Dr. Kathleen Coates and her husband Jordan. It is their mission to provide comprehensive, high-quality, patient-centered hearing healthcare in their community and surrounding areas. 

Dr. Coates takes the time to get to know each patient and his or her unique history and story.  She builds trust by educating patients through the whole process and treats everyone like family and friends.

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The Coates Hearing Difference

From the moment you walk in the door, we focus on you. There’s no one like you. We take a patient-centered approach to hearing healthcare.  We highly encourage all patients to bring a “second set of ears,” to your appointments, such as a spouse, significant other, family member or friend.  We want to make sure there is a familiar voice if we demo certain treatment options and research has shown improved quality of life and overall satisfaction when significant others receive support and education regarding hearing loss and communication strategies (Kramer, Allessie, Dondorp, Zekveld, & Kapteyn, 2005).

Hearing is a valuable sense; it connects you with others and better hearing improves quality of life. You want to make sure that you choose a hearing healthcare provider who is extensively trained in all aspects of hearing care, treating the patient as a whole.  Hearing loss is typically something that happens gradually over the years and is not something that can be surgically corrected or treated with a medication.  Therefore, Dr. Coates’ goal is continuity of care, providing for you now and 10 years from now.

Community Involvement

We value individual hearing healthcare but we also value our community. We take every chance to be involved and educate this great community on good hearing healthcare. Whether it is giving out information and free hearing protection at a local festival or sponsoring local events, we strive to do our part in building up our community. We are involved with many local organizations to better reach those in need. Keep a lookout for our name out in the community and share information about our free hearing screening events. We work with the following organizations to collaborate best care and reach as many people as possible to help:

Johnston Network on Aging

Community and Senior Services of Johnston County


Downtown Smithfield Development Corporation

Dementia Alliance of NC

Johnston Community College (guest speaker)

Triangle East Chamber of Commerce

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