About Us

Who We Are

Coates Hearing Clinic, P.A. is a family-owned, independent audiology clinic, owned by local Smithfield residents Dr. Kathleen Coates and her husband Jordan. It is their mission to provide comprehensive, high-quality, patient-centered hearing healthcare in their community and surrounding areas. 

Dr. Coates takes the time to get to know each patient and his or her unique history and story.  She builds trust by educating patients through the whole process and treats everyone like family and friends.

We have designed our clinic to provide the highest level of care in the community.  It is a comfortable and welcoming space, equipped with state-of-the-art testing and treatment equipment. 

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Give us a call to set up an appointment and let our family take care of you and yours.

Meet Dr. Kathleen Coates

What We Believe

Deciding to open our own clinic was based on our desire to make an impact in our community.  Hearing loss has research-backed links to many significant medical issues, such as depression and dementia.  Therefore, we focus on patient and community education to raise awareness and help patients seek treatment sooner than later.  Check out our research page for more information on the links between hearing loss and other diseases.

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How We Can Help

As a new patient, we schedule your first visit for 45-90 minutes, depending on your history and current symptoms.  This allows sufficient time for the comprehensive testing followed by patient education of the results and a no-charge treatment consultation. The key to our formula for success is Dr. Coates’s knowledge and experience.  

Hearing is a valuable sense; it connects you with others and better hearing improves quality of life. You want to make sure that you choose a hearing healthcare provider who is extensively trained in all aspects of hearing care, treating the patient as a whole.  Hearing loss is typically something that happens gradually over the years and is not something that can be surgically corrected or treated with a medication.  Therefore, Dr. Coates' goal is continuity of care, providing for you now and 10 years from now.

There are other chain places nearby that fit hearing aids specifically.  However, a Doctor of Audiology has 8 years of college and graduate schooling, including a year residency program. Your condition might require hearing aids as treatment… but it might not.  Dr. Coates has many more treatment options than just hearing aids, so if you won’t benefit from them, she won’t suggest that you make that investment.

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What to Expect

From the moment you walk in the door, we focus on you. There's no one like you. We take a patient-centered approach to hearing healthcare.  We highly encourage all patients to bring a “second set of ears,” to your appointments, such as a spouse, significant other, family member or friend.  We want to make sure there is a familiar voice if we demo certain treatment options and research has shown improved quality of life and overall satisfaction when significant others receive support and education regarding hearing loss and communication strategies (Kramer, Allessie, Dondorp, Zekveld, & Kapteyn, 2005).

Our process starts with a detailed questionnaire and case history discussion with the doctor. Based on your specific concerns and medical history, Dr. Coates will determine which diagnostics tests to evaluate the issue thoroughly. 

After the testing, our focus is on patient education.  We will ensure that you know the cause as well as the type and degree of your hearing loss which will help better understand your specific treatment plan.

We are here for you. We treat you like family.